Services

Consulting Services

  • E3 helps you lower your project risk, reduce the costs of solution implementation and ownership by establishing a comprehensive, practical vision of your future.
  • We take accurate benchmarks of current practices and assess your needs, then make your people more productive, self-sufficient, and efficient by delivering and supporting the right solutions, thereby improving patient outcomes.
  • E3 can help clients through transformational change to become best practice organizations.

Healthcare clinical and non-clinical support services that are operated within a building space are a matter of substance as well as form. Patients, staff (caregivers), relatives and visitors must feel comfortable in the buildings that E3 participates in creating, just as the buildings should contribute to improving the overall standard of health.

Complete healthcare Consulting solutions

E3 business consultancy services for hospitals and healthcare services are based on a profound understanding of the complex healthcare processes, which must work in order to provide patients and / or end user customers and caregivers with a high quality user experience.

We have long-standing experience in providing coherent and flexible solutions for the healthcare sector. By sharing knowledge and exchanging experiences with our international offices, we constantly broaden our specialist knowledge about patient needs, methods of treatment, electro-medical equipment, information technology, quality, economics, energy and environment, building technology as well as operation and maintenance. Our client benefits from our extensive experience with cost management and model calculations, hence our solutions create the optimal solutions in regard to economic and operational efficiency.

We aim to create a modern framework for the care provision and both clinical and non-clinical support services while focusing on end results towards the comfort of patients and their caregivers, ensuring the best possible work environment as well as efficient utilization of the available financial resources. “It is for this reason that E3 is among the leading consultants in the field of healthcare solutions.”

HOW WE OPERATE

A hospital must provide healthcare services that are characterized by high standards of quality and efficiency for the patients. At the same time, the patients and their families should feel that they are in an environment that supports the individual patient’s need for comfort and safety. We are familiar with working in multi-disciplinary environments and always assemble a project team specifically selected for the individual assignment. Thus, we focus on providing professional consultancy services customized to the needs of the client.

This is a delicate balance which requires that the consultant has in-depth knowledge of both technological possibilities and human needs. This comprehensive knowledge is the center of E3’s consultancy and is continuously updated based on the most recent research and development within the technical and humanistic areas.

We focus on Totality

The planning and implementation in connection with building a new hospital or introducing a new service line involves more than time schedules, finances and building processes.

Equally important is the ability to understand the needs of the end users and the caregivers as well as the knowledge about which technical and practical solutions are available to the specific challenges.

Our consultants combine this approach with extensive expertise within governance, strategy, commercial, clinical engineering, information technology technical installations, clinical and support service operations and flexible building solutions for hospitals.

We can provide operational consultancy to hospitals, including new public and private forms of financing and collaboration.

HEALTHCARE SERVICES

We have helped healthcare providers both regionally and internationally towards analyzing new and existing initiatives for:

  • New Hospitals (both new and expansion)
  • Private clinics (both new and expansion)
  • Additional service lines (both new and expansion)
  • Outpatient & Inpatient facilities (both new and expansion)

Our regional and international experts have been leading Mega Projects by providing consultancy services for the following:

Facilities Analysis

Healthcare Project Research

Patient Experience

Patient and Caregiver Health and Safety

Technology Assessment

Outsourcing of Support Services

Capacity Forecasts And Calculation of Spatial  Requirements

Healthcare Planning

Hospital Supply Chain

Clinical Engineering

Clean Room Technology And Technical Hygiene

Risk Management

Quality Assurance

Joint Commission Audit & Preparation

Organizational Development

User Involvement

Strategy Planning

Regional Planning

Feasibility Studies

Project and Contract Management

Business Process Management

Physical Planning & Patient Flow

Design and Construction Management

Operation and Maintenance

Project Management

  • Project management is essential to any business endeavor and E3 can assist you with implementing and integrating your software solutions.
  • From simple installations to major overhauls, strong project skills ensure work is completed on time, within budget and to meet specific business needs.

Managed Servises

Why E3 Managed Services

Relying on managed services allows you to turn over responsibility for system reliability to the experts at E3 Services, who will run your IT infrastructure and develop your technical environment following strict key performance indicators. These individuals have an average of 11+ years of experience and are available to support around the clock.

Many businesses need extra IT resources at certain times of the year to effectively manage business realities like seasonality, employee leave, new initiatives, and more.  Through managed services, you can address these short-term requirements without adding permanent headcount.

Instead of employing full-time specialists in areas such as database and server support, your IT team can access specific skills only when needed/required. Experience shows that you can cut your operational costs by up to 50% by switching to managed services.

Capabilities

E3’s Application Management Services cover all operational services, including service desk, system administration, capacity planning, facility management, service pack/hot fix, maintenance, backup, recovery, and archiving, as well as a full range of services for optimum application performance.  We also offer a range of services varying from customization care to functional application management support.

E3’s process monitoring services are designed to help you optimize key processes and proactively identify inefficiencies and problems. You’ll get the insights you need to enhance the quality and speed of key processes, along with the peace of mind that comes with having dedicated experts monitoring processes that are fundamental to your success.

E3’s managed services team can help you transition smoothly from implementation to daily operations. By partnering with our dedicated experts, you can reduce the time and costs associated with optimizing your system in the initial phase of your deployment and focus instead on driving adoption and deriving the greatest possible benefit from your solution.

E3 Lawson Managed Services Service Desk

  • ITIL, Compliant Service Desk systems,
  • “One Call, One Source” support – E3 customers in the region
  • E3 service desk provides operations support for hospital daily support needs
  • Business User Support, our functional team can provide functional support
  • Dedicated Customer Account Manager
  • Critical Process Periods to accommodate Customer support requirements

Our support professionals are responding and resolving Customer Operations and Functional issues, applying preventative patches and remedial maintenance.

For Operations Issues any authenticated named user can enter an incident in our incident   management portal for support.

In short, Customers utilize our ticketing system for any issue relating to their use of the applications. The mission of our Customer Support function is to help each Customer use the software and the service most efficiently. E3 Customers do not waste time researching how to use the applications, they engage our Customer Support team through our incident management system and receive ready access to certified applications and technology subject matter experts. This access is unlimited in the nature and included in our service fees.

Managed Engine Service Desk help desk tool integrates all monitoring, event management, change management, and configuration management tasks and information into one environment that is used collaboratively by all parties involved in the application. This portal is an integration of over 100 data elements specific “to your needs. The data is organized in easy to view formats and allows the tracking of information such as service ticket status, company contacts, monitoring configurations, and reporting. Through our service desk tool, your entire support organization has the on-line ability to enter new service requests, change contact information and request changes to monitoring services.

System Monitoring

System and Network Monitoring of key components is an important part of maintaining the health of ERP systems.  The objective of monitoring is to report on system availability and detect issues before they happen and alert people to potential problems so that proactive resolution can be performed before a system outage is incurred.  We have worked with several industry standard monitoring system software solutions including CA Unicenter, Tivoli, Nagios and Big Brother and have developed a straight forward and optimal monitoring methodology.  We also have experience with the Infor System Console Product which when combined with Nagios and an Incident management system integrated with email and chat utility provide a cohesive monitoring and reaction system that realizes this objective.

 

Jmeter will be used to create test loads on the system and will be used for QA tasks and Capacity Planning. E3 will monitor actual transaction loads of system by system code online forms and batch programs by monitoring appropriate log files. This data will be used to create the relevant jmeter scripts.

SUPPORT SERVICES

E3 maintains a secure incident management portal called Manage Engine Service Desk exclusively for clients like you. Managed Engine Service Desk is a web-based applications and systems management portal that provides status and tracking information about the services E3 delivers within your environment. This unique portal combines best of breed tools that support the detection, diagnosis, and remediation of events affecting the performance and availability of your applications and systems. Managed Engine Service Desk also introduces a more efficient way of handling your service requests by allowing your personnel to enter tickets directly. Managed Engine Service desk is designed to facilitate collaborative business parties.

 

Managed Engine Service Desk help desk tool integrates all monitoring, event management, change management, and configuration management tasks and information into one environment that is used collaboratively by all parties involved in the application. This portal is an integration of over 100 data elements specific “to your needs. The data is organized in easy to view formats and allows the tracking of information such as service ticket status, company contacts, monitoring configurations, and reporting. Through our service desk tool, your entire support organization has the on-line ability to enter new service requests, change contact information and request changes to monitoring services.